Provider data degrades by more than 2% every month. Industry studies show up to 60% of provider directory data contains inaccuracies.
Discover how directory accuracy affects your members, providers, and brand reputation.
Healthcare is emotional. When members search your directory, they're not browsing. They're often sick, stressed, caring for a child, managing a chronic condition, or facing a new diagnosis.
If the information is wrong, frustration turns into doubt.
Your directory is often the first interaction a member has with your network. It sets the tone for everything that follows.
When provider data is wrong, the consequences ripple outward: from members to providers to your brand.
Disconnected numbers, wrong addresses, and surprise bills erode trust at the exact moment members are most vulnerable. Every bad interaction is a brand failure.
Providers lose confidence in your network management when listings are wrong, straining the partnerships that make your network work.
When directory data sends patients to the wrong office, practices absorb the frustration. Every misdirected call damages the provider relationship you depend on.
Every ghost listing, every wrong number, every surprise bill chips away at the brand you've spent millions building. The damage compounds silently until members leave.
Your network is your product.
For 20 years, Perspecta has focused exclusively on healthcare-native provider data management.
But this isn't about data volume. It's about confidence.
Confidence that when a member searches, the information is right.
Confidence that your network breadth reflects reality.
Confidence that your brand promise holds up under pressure.
Perspecta transforms provider directories from liability into trust infrastructure.
Aggregates and validates provider data from trusted contributory sources to build the most complete, reliable picture.
Incorporates publicly available NPI and registry data to ensure foundational accuracy across every record.
Applies proprietary programmatic cleansing algorithms to detect and correct anomalies at scale.
Enhances records with contextual intelligence that understands healthcare data relationships.
Conducts targeted human verification where needed, because some validations require a real conversation.
Provides delta reporting to show precisely what changed. Every improvement documented and measurable.
Every change is documented.
Every improvement is measurable.
Every update strengthens the member experience.
This is not cosmetic cleanup. It is operational trust-building.
Your provider directory changes every day. Perspecta delivers an operating model built around accuracy, not a one-time fix, not a reactive scramble.
Weekly, monthly, or quarterly cleansing cycles aligned to your operational rhythm.
Predictable costs aligned to your record volume. No hidden fees or surprise charges.
Transparent change tracking shows exactly what improved and by how much.
Clear documentation supporting member communications and stakeholder reporting.
Because trust isn't built once. It's maintained continuously.
Assess member-facing accuracy risk
Understand how continuous validation improves experience
See measurable impact on call volume and complaints
Strengthen confidence across members, brokers, and providers